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单选题 In Windows Vista, where would Mike, a technician, find User1 desktop files?()

A

C:/Documents and settings/User1/Desktop

B

C:/Users/User1/Desktop

C

C:/windows/System32

D

C:/Users/User1

单选题 When Bob, a technician, powers up a desktop PC, the unit will repeat three short beeps and will not POST. Which of the following is MOST likely the problem?()

A

The memory is failing.

B

The CPU is overheating.

C

The hard drive is not attached properly.

D

The operating system is not installed.

单选题 Which of the following is a sign that a computer has been infected by a worm?()

A

Screensaver changed on its own

B

Unauthorized outgoing emails being sent

C

Desktop background changed on its own

D

Left and right mouse buttons have been flipped

单选题 Which of the following is a speed enhancement in Windows performance when searching for files?()

A

Indexing

B

Formatting

C

Disk Cleanup

D

System Restore

单选题 An office laser printer is printing lighter in random areas. Which of the following is the EASIEST solution to implement for this issue?()

A

Clean the drum with a computer vacuum.

B

Replace the toner cartridge.

C

Clean the fuser area with a lint free cloth.

D

Use a can of compressed air to clean the pickup assembly.

单选题 A technician is dispatched to a malware infected system. Upon arrival, the technician notices themalware’s pop-up on the screen. Which of the following boot methods would the technician utilize?()

A

Reboot in Safe Mode

B

Reboot in Recovery Console

C

Reboot in Last Known Good Configuration

D

Reboot in System Debug Mode

单选题 Mike, a technician, is working on a computer and the air is dry. Which of the following choices is the BEST option for Mike to use?()

A

Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat.

B

Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit.

C

Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding.

D

Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment.

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