单选题 After right-clicking on an applications shortcut icon and selecting Properties， which of the following will identify the location of the application？（）
单选题 Which of the following is the BEST solution for repairing a hard drive that results in the Could not readfrom selected boot disk display upon booting？ （）
Use recovery console and the bootcfg /rebuild command.
Use recovery console and the chkdsk command.
Use recovery console and the fixboot command.
Use recovery console and the fixmbr command.
单选题 A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）
Tell the client that they will need to place another service call.
Ask the client if they would like to discuss their computer problems in more detail.
Tell the client that another technician will be sent out.
Inform the client that the problem will be resolved by the onsite technician at another time.
单选题 When a technician is moving a CRT monitor to another location， the monitor falls and breaks. Which of the following is the BEST way for a technician to clean up after this accident？（）
Use gloves and a broom to sweep the glass and debris into a rigid container.
Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.
Individually pick up the glass and place into a plastic bag， do not sweep as this may cause dust to become airborne.
Use latex surgical gloves to place the glass into a plastic bag， sealing the bag after.
单选题 Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）
Run TRACERT from the users workstation.
Start with the Last Known Good Configuration and reboot the computer.
Replace the network interface card （NIC）.
PING the users workstation.
多选题 Shortly after the Press Ctrl-Alt-Delete to login screen appears in Windows XP， a user gets the error One or more services failed to start. Which of the following locations could be accessed to identify the service that did not start and attempt to start the service manually？（）
Services MMC Plug-in
System Configuration Utility
多选题 A customer reports that their sound is not working. They state that the speakers worked previously. Which of the following should the technician check？（）
Speakers are in regulatory compliance.
Speakers are on and the mute is off.
Ensure the speakers are on the Windows HCL.
Verify the system has enough hard drive space.
The audio driver is installed correctly.
Speakers are plugged into the correct jack.
单选题 The new security feature in Vista that prevents programs from running with escalated privileges is called：（）
User Account Control （UAC）.
Adapter cards （e.g. modems） do not add to the heat generated in a computer case.
Bus mastering reduces the amount of heat generated inside a computer case.
Removing expansion slot covers can compromise cooling airflow design.
Periodic cleaning of the computer components inside the case has no effect on cooling efficiency.