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单选题 Which of the following items can be used as a discharge lamp?()

A

Halogen lamp

B

Light Emitting Diodes (LED)

C

Fuser lamp

D

Cleaning roller

单选题 Which of the following components is part of the ink dispersion system?()

A

Print Heads

B

Cleaning heads

C

Pickup Roller

D

Charge Assembly

单选题 Which of the following type of lamp is used for heating a fuser?()

A

Xenon

B

Halogen

C

Incandescent

D

Light Emitting Diode

单选题 Scheduled preventative maintenance visits should be carried out:()

A

after two unplanned service calls.

B

according to manufacturers specifications.

C

when the device is becoming unreliable.

D

every sixty days.

单选题 How should a service representative provide closure at the end of a call for a client?()

A

Explain the issues of the call, the steps taken to resolve them and query the client if they have any additional needs.

B

Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.

C

Give the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in the clients garbage.

D

Proceed to the next service call, check back with the client in a week to see if they have any additional needs.

单选题 Which of the following is the FIRST step a technician should take when troubleshooting a device issue?()

A

Gather information from the customer.

B

Isolate the problem on the device.

C

Read the service documentation for possible causes.

D

Check the parts life counters.

单选题 Which of the following functions is associated with the developer unit?()

A

Supplies toner to the photoconductor

B

Charges the surface of the photoconductor

C

Writes the latent image on the photoconductor

D

Cleans the photoconductor

单选题 When onsite repairing a printer the technicians cell phone rings and it is a personal call, how should the technician handle this?()

A

Answer the call and talk to your friend at the customer site.

B

Answer the call and tell the friend you will call them later.

C

Let it go to voicemail, call them back between service calls.

D

Let it ring and call the friend back when the customer leaves.

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