单选题
The CHKDSK /R command allows a technician to：（）
perform an exhaustive disk check， locate bad sectors， and recover readable information.
set a disk as read-only， perform an exhaustive disk check and repair bad sectors.
scan and verify the versions of all protected system files using the tools default operation.
consolidate fragmented files and folders on the computers hard disk.
单选题
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）
The user has not registered the copy of Windows.
The user has not applied at least Service Pack 1 to their system.
The user does not know what site to access for the updates.
The user needs to flush the DNS cache.
单选题
Which of the following would be the correct location to access when enabling Driver Signature Verification？（）
On the hardware tab in System Properties.
In the Security Center applet in Control Panel.
In Device Manager under the File menu and options.
In Computer Management.
单选题
An internal user has deleted a file named， pagefile.sys and is concerned this deletion may affect the computer. The user should be instructed to：（）
reboot the computer because Windows automatically generates a new page file.
add a new hard drive， format the drive and install Windows.
back up all data， reboot the computer and notify a desktop technician.
reformat the hard drive and reinstall Windows.
单选题
A user wants to upgrade to Windows 2000. Which of the following WINNT32 command switches can be run to determine whether the users computer and software is compatible with the new operating system？（）
CMDCOMS
CHECKUPGRADEONLY
COPYSOURCE
DUPREPARE
多选题
A company may use the Windows XP Professional MUI Pack because the company：（）
has offices where users who speak different languages share computers.
wants to maintain multiple operating systems.
has users who work remotely at home offices.
wants to deploy and maintain a single operating system standard.
单选题
Automatic Updates should be performed to ensure that the computer has the latest：（）
anti-virus definition file.
drivers installed.
release of the operating system.
security and software patches.
单选题
A user who is running Windows XP Professional reports that the computer monitor stopped functioning following an installation of an updated driver for the video card and that attempts to delete and re-install the original driver have not corrected the situation. Which of the following actions would be BEST to correct this situation？（）
Reset the system BIOS.
Use System Restore.
Change the color profile.
Replace the video card.
单选题
A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）
Configuring the Windows Firewall exceptions.
Using Windows Messenger.
Configuring My Network Places.
Using Internet Explorer.
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