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单选题 Which of the following locations contains the System Restore option in Windows XP?()

A

Control Panel Administrative tools.

B

Control Panel Security Center.

C

System Properties, Start up and Recovery.

D

Help and support from the Start menu.

单选题 After booting up a new computer, a technician observes that the USB ports are not working with any USB devices. Which of the following should be done FIRST?()

A

Check the computer to verify that the jumper settings for USB are correct.

B

Connect the USB devices to a different computer to test the devices.

C

Buy new USB wires and test USB functionality.

D

Check the BIOS to verify that USB functionality is enabled.

单选题 Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort? ()

A

Discuss the problem with the user and identify any recent changes.

B

Identify the root cause of the failure.

C

Verify the problem resolution.

D

Document activities and outcomes of repair steps.

多选题 Which of the following are primary differences between a laptop and a desktop CPU?()

A

heat production 

B

L2 Cache 

C

clock speed 

D

front side bus

E

power consumption

单选题 In a typical PDA, which of the following is the primary input tool?()

A

voice navigation

B

stylus

C

scroll wheel

D

keyboard

单选题 The error ’invalid boot disk’ means:()

A

the BIOS settings are incorrect.

B

there is no floppy disk in the drive.

C

the computer was unable to make temporary space for the boot process.

D

the computer was unable to find the information needed to start the boot process.

多选题 Which of the following is required to install Windows XP? ()

A

USB 1.0 or higher

B

100Mb or faster network interface

C

10GB or more free hard drive space

D

SVGA or better video graphics

E

233Mhz or faster processor

单选题 Which of the following has to be installed on a laptop in order to use a compact flash storage device?()

A

a multi-media card reader

B

USB 2.0 drivers

C

USB 1.1 drivers

D

an enhanced 1.44 floppy drive

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