单选题
Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）
Check the printers error log， and then inform the primary user what the issue is.
Go directly to the printer and investigate any issues that are found.
Investigate the printers status， then ask the primary user to write down what they think is wrong.
Gather information from the primary user， and then evaluate the printers condition.
单选题
A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should：（）
disconnect the MFD and ping the IP address.
disconnect the MFD and ping the subnet mask.
disconnect the MFD and ping the loopback address.
run the ipconfig command from the command prompt.
单选题
The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend？（）
Clean the scanner glass on the distant machine.
Clean the scanner glass on the local machine.
Clean the printer head on the local machine.
Call the telephone company to increase the line signal level.
单选题
The polygon mirror is located in which of the following components？（）
Developer unit
Scanner unit
Fuser unit
Laser unit
单选题
A polygon mirror is part of which of the following assemblies？（）
Laser unit
Developer unit
Charge assembly
Fuser assembly
单选题
Which of the following is a reason black toner is used in color printers？（）
It decreases the print speed in color laser printers.
It prevents moir patterns when printing color photographs.
It reduces the cost per page when printing gray scale documents.
It makes the color toner resistant to smudging when wet.
单选题
When is it advisable to dump the waste toner from a technicians service vacuum？（）
When it is full.
It is not recommended.
Before performing preventative maintenance.
After each call.
单选题
Which of the following devices can route electrical signals only when activated by an external control signal？（）
Solenoid
Relay
Clutch
Capacitor
单选题
Which of the following utilities could be used to determine a subnet mask？（）
PING
NSLOOKUP
TRACERT
IPCONFIG
单选题
Using the CMYK color model， the color purple is produced by combining cyan and which other color？（）
Green
Magenta
Yellow
Black
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